Computing Services & Educational Communications 2001-2002 Annual Report
| Univ Goal | (LR Plan Goal) | AY 2001-2 Accomplishments | AY 2002-3 Goals |
| 1. Enrollment Increases | User Support | 2400 network drops added to the network across campus | Network expansion continues |
| User Support | Activated 4600 of the available 5353 data lines in the residence halls | Residence hall support continues | |
| Admin Enhancement | Created FinAid web application for allowing students to accept/decline/reduce awards | ||
| Teaching & Learning | Developed web-based streaming video for training faculty on use of Multimedia classrooms | ||
| User Support | Enabled new Orientation approach thru changes to on-line registration system (BUSI) | ||
| Teaching & Learning | Four classrooms were renovated to full "multimedia" standard capability | Classroom upgrades will continue if funding available | |
| Admin Enhancement | Implemented the new Library catalog system "ex Libris", replacing "Notis" | ||
| Teaching & Learning | Nine classrooms were upgraded to "laptop-ready" standard capability | Classroom upgrades will continue if funding available | |
| User Support | Processed > 12,500 helpdesk requests for the academic year and improved "yes" responses to the "was the consultation timely and helpful" to > 94% (see attachments) | Continuing… | |
| Admin Enhancement | Put CSET documentation in database and on web for easy, searchable access to documents | ||
| Admin Enhancement | Put student course guide and Univ. Catalog into on-line database for access and update | ||
| User Support | Rewired Hinman complex for faster network access | Two other residence hall complexes need upgrading… | |
| Good Practices | Settled on approach for wireless implementation on campus | Will proceed with installing wireless capability in most public areas of the campus… | |
| User Support | Upgraded approx. 150 (1/3) of public lab machines | Continuing… | |
| User Support | Upgraded Network Switches in Academic Building A&B to enhance performance | ||
| User Support | Upgraded the University's Web Server | ||
| User Support | Upgrade the Binghhamton University Internet Connection Kit (BUICK) | ||
| Admin Enhancement | Install new mainframe to increase registration performance | ||
| Admin Enhancement | Install new "SHARK" enterprise storage system | ||
| User Support | Replace modem pool with faster, newer modems | ||
| User Support | Will triple commodity internet access speed by replacing T-3 (copper) connection with OC-3 (fiber) | ||
| Teaching & Learning | Working with committee to explore Binghamton approaches to distance learning | ||
| Best Practices | Require authentication in public labs (pods) | ||
| Admin Enhancement | Begin project on our "next-generation" Student System (OSS) | ||
| 2. Increase research funding | Teaching & Learning | Acquired site license for ESRI graphical information system (GIS) software | |
| Teaching & Learning | Assisted in funding and opening new campus geographical information system (GIS) center | ||
| User Support | Assisted SOE, SEHD, Geology, Cinema, PoliSci and other depts with upgrading web pages | ||
| Research | Created "research productivity" station in CC-102 | Will expand under faculty direction… | |
| Teaching & Learning | Initiated weekly user group meetings for statistical support | ||
| Teaching & Learning | Installed new 20 new Sun Unix machines in pods | ||
| Teaching & Learning | Relocated main computer room in CS building to make way for research support functions | ||
| Research | Upgraded "Statmart" data server for faculty research project use | ||
| Teaching & Learning | Will enable virtual Linux environment on mainframe for research and teaching | ||
| 3. Cultivate Univ. Community | Good Practices | Conducted and analyzed 23 interviews with "yearling" faculty to better understand the need for and impact of CSET services. | Continuing… |
| Good Practices | Conducted detailed survey of pod users to follow-up on issues from in our monthly user survey | ||
| User Support | Conducted training for multiple outside agencies including SUNY and RF | ||
| Good Practices | Implemented an on-going, monthly user survey of students, faculty and staff rating IT services and soliciting comments on service delivery and needs. | Continuing… | |
| User Support | Implemented vanity email ID's for incoming freshman and transfer students | ||
| Admin Enhancement | Installed mail-forwarding for Binghamton Alumni | ||
| User Support | Supported 2880 faculty and staff in 67 topics offered in Training Center workshops | ||
| Teaching & Learning | Upgraded the Blackboard software and server for classroom support | Continuing… | |
| Good Practices | Worked with ACET committee to begin revision of the University's "Long-Range IT Plan" | Continuing… | |
| User Support | Allow students to pick own email "aliases" | ||
| User Support | Upgrade Listserv software and server | ||
| Best Practices | Will update the University's long-range technology plan | ||
| Best Practices | Develop means for communicating results and feedback of on-going web survey effort for CSET | ||
| 4. Fund Raising Activities | Research | Secured small grant from NSF to support faculty use of Internet2 | Continuing… |
| User Support | Secured small grant from SUNY FACT to support network acceptable use conference at Binghamton | Conference will take place in October '02 | |
| Research | Working with IBM to secure "loaned" machine for Watson research work | ||
| 5. Increase efficiency | Good Practices | Acquired a site license for Cisco Works software for improving automated network management capability | |
| Good Practices | Acquired a site license for MacAffey virus software featuring automatic updates for end-users | ||
| Admin Enhancement | Completed "list of 10" undergraduate admissions/recruitment programming changes | ||
| Admin Enhancement | Completed design for "HR Redesign" project | Will implement major recommendations… | |
| Good Practices | Designed standard approach to ensure secure web transactions and implemented web payments for delinqencies | Will expand to tuition and other payments. | |
| Infrastructure | Helpdesk area was renovated and expanded; Helpdesk hours were expanded to 7pm on weekdays. | ||
| Admin Enhancement | Installed a new audio-visual equipment reservation system to improve efficiency and tracking | ||
| Good Practices | Installed network documentation on web with automatic monitoring of network status | ||
| Good Practices | Installed network Firewall to create secure network area | ||
| Good Practices | Installed new Virus appliance to screen email | ||
| Good Practices | Installed virtual private network (VPN) software to allow secure, encrypted, off-campus access to BU's network | Will expand use for wireless access and increasing security needs of the campus. | |
| Admin Enhancement | Made changes for mandatory student health insurance | ||
| Admin Enhancement | Made significant web-based, end-user report enhancements to Oracle Financial system | ||
| Admin Enhancement | Made state-mandated GenEd programming changes | ||
| Admin Enhancement | Upgraded Financial Aid (SIGMA) software for new fiscal year version | Continuing… | |
| Admin Enhancement | Upgraded the DB2 database (student legacy system) to version 4.0 | ||
| Infrastructure | Upgraded the Mainframe tape drive system | ||
| Admin Enhancement | Upgraded the Oracle database for HR & Finance from 7 to 8i | Will upgrade Oracle finance and HR applications to version 11i | |
| Admin Enhancement | Upgraded to a new, on-line version of DARS (Degree Audit Reporting System) | ||
| Admin Enhancement | Install Kintana software to better support Oracle applications | ||
| Best Practices | Upgrade mainframe operating system to OS/390 | ||
| User Support | Upgrade Helpdesk Magic problem tracking software | ||
| Admin Enhancement | Upgrade SunyNet internal network to AT&T lines | ||
| Admin Enhancement | Will examine barcoding for potential savings in mass mailings | ||
| Admin Enhancement | Will upgrade registration calendar software to allow potential for campus-wide calendaring | ||
| 6. Issues | Good Practices | Worked with ACET committee to revise the University's "Acceptable Use Policy" (AUP) | |
| Issues | Increasing security needs for campus network | ||
| Issues | Need for support for Outlook if expansion to continue | ||
| Issues | Potential efficiencies of combining voice, data networks | ||
| Issues | Rationing network use among competing needs | ||
| Issues | Incorporation of hand-held devices in IT infrastructure | ||
| Issues | Skills and staffing for new initiatives | ||
| Issues | Funding for network and classroom upgrades |
Last updated Aug 24, 2006